Mention some of the rights of consumers and write a few sentences on each.
(i) Right to safety
(ii) Right to information
(iii) Right to choice
(iv) Right to seek redressal
(v) Right to represent
1. Right to Safety
Certain goods may cause serious injuries. These goods are pressure cookers, gas cylinders, electrical goods etc. If there is any manufacturing defect in the goods, consumers have right to be protected against fatal risks. The consumer protection act safe guards consumers interests.
2. Right to information
A consumer has the right to be informed about the quality, quantity and price of the product. He should also be informed about the ingredients of the product, date of manufacture and expiry, method of use side effect of the commodity and precautions to be undertaken. The information should be written on the package or on the separate piece of paper.
3. Rights to Choose
The consumer has the right to choose the product of his choice out of the alternative products available. The seller should not adopt aggressive technique, and force the consumer to buy certain products. The consumer must be given a chance to choose. The act provides right to choose.
4. Right to Seek Redressal
Consumers have the right to get their claims settled in their favour in case of being cheated and exploited by the producer. The government has set up many consumer courts for this specific purpose.
5. Right to Represent
Every consumer must be granted right to be heard. He must be assured that its complaints and grievances about the product and services will be heard and attention paid to it. There are certain organization, who encourage consumers to communicate their opinion about the product.
Why are rules and regulations required in the marketplace? Illustrate with a few examples.
Describe some of your duties as consumers if you visit a shopping complex in your locality.
Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?
Say True or False.
(i) COPRA applies only to goods.
(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal.
(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.
(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value.
(v) Hallmark is the certification maintained for standardisation of jewellry.
(vi) The consumer redressal process is very simple and quick.
(vii) A consumer has the right to get compensation depending on the degree of the damage.
Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?
What are the difficulties a consumer faces when he wants to seek redressal against unfair trade practices and exploitatio
Why are rules and regulations required in the marketplace? Illustrate with a few examples .