Explain the need for consumer consciousness by giving two examples.
Consumer consciousness is needed to protect the consumers from the exploitation.
Let us first take the case of Reji:
Reji Mathew, a healthy boy studying in Class IX, was admitted in a private clinic for removal of tonsils. An ENT surgeon performed the tonsillectomy operation under general anaesthesia. As a result of improper anaesthesia Reji showed symptoms of some brain abnormalities because of which he was crippled for life. His father filed a complaint. The National Commission after looking into the complaint, held the hospital responsible for medical negligence and directed it to pay the compensation.
As Reji's father was aware of his rights as a consumer he was able to claim compensation from the clinic.
Now let us see the case of Amritha:
Amritha, an engineering graduate after submitting all the certificates and attending the interview for a job in a government department, did not receive any news of the result. The officials also refused to comply with her queries. She therefore filed an application using the RTI Act saying that it was her right to know the result in a reasonable time so that she could plan her future. She soon got her call letter for appointment.
In this case , again it was only Amritha's awareness that helped her get justice.
Hence it is necessary for consumers to be conscious of their rights in order not to get exploited .
Why are rules and regulations required in the marketplace? Illustrate with a few examples.
Describe some of your duties as consumers if you visit a shopping complex in your locality.
Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?
Say True or False.
(i) COPRA applies only to goods.
(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal.
(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.
(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value.
(v) Hallmark is the certification maintained for standardisation of jewellry.
(vi) The consumer redressal process is very simple and quick.
(vii) A consumer has the right to get compensation depending on the degree of the damage.
Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?
What are the difficulties a consumer faces when he wants to seek redressal against unfair trade practices and exploitatio
Why are rules and regulations required in the marketplace? Illustrate with a few examples .