What legal measures were taken by the government to empower the consumers in India?
In 1986 the Indian government propagated the Consumer Protection Act 1986, popularly known as COPRA.
In order to protect the consumers from exploitation and to save them from adulterated and substandard goods and deficient services the Consumer Protection Act came into force on 15th April, 1986 and it applies to the whole of India except the State of Jammu and Kashmir.
Under COPRA( Consumer Protection Act ), a three-tier quasijudicial machinery was set up for redressal of consumer disputes .There are the
(i) District Consumer Dispute Redressal Commission
(ii) State Consumer Dispute Redressal Commission
(iii) National Consumer Dispute Redressal Commission
The enactment of COPRA has led to the setting up of separate departments of Consumer Affairs in central and state governments. The government spreads information about legal process, which people can use, through posters and advertisements on television channels.
The Bureau of Indian Standards (BIS) certification marks scheme was also introduced. ISI and Agmark seals were made compulsory for many products.
Why are rules and regulations required in the marketplace? Illustrate with a few examples.
Describe some of your duties as consumers if you visit a shopping complex in your locality.
Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?
Say True or False.
(i) COPRA applies only to goods.
(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal.
(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.
(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value.
(v) Hallmark is the certification maintained for standardisation of jewellry.
(vi) The consumer redressal process is very simple and quick.
(vii) A consumer has the right to get compensation depending on the degree of the damage.
Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?
What are the difficulties a consumer faces when he wants to seek redressal against unfair trade practices and exploitatio
Why are rules and regulations required in the marketplace? Illustrate with a few examples .