business studies - consumer protection

Class 12 - Business Studies

Consumer Protection

Q&A
Question:

Explain the role of consumer organisations and NGOs in protecting and promoting consumers’ interest.

Answer:

Consumer organisation and NGOs perform several functions for the protection and promotion of interest of consumers. In India, these
associations are performing lots of functions some of them are
(i) Educating the general public about consumer rights by organising training programmes, seminars and workshops.
(ii) Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other – matters of interest.
(iii) Carrying out comparative testing of consumer products in accredited laboratories to test relative qualities of competing brands and
publishing the test results for the benefit of consumers.
(iv) Encouraging consumers to strongly protest and take an action L against unscrupulous, exploitation and unfair trade practices of sellers.
(v) Providing legal assistance to consumers by providing aid, legal advice etc in seeking legal remedy.
(vi) Filing complaints in appropriate consumer courts on behalf of the consumers.
(vii) Taking an initiative in filing cases in consumer court in the interest of the general public, not for any individual.



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Questions and Answers


Consumer Protection - Questions
1.

Enumerate the various Acts passed by the Government of India which help in protecting the consumer’s interest?


Answer
2.

What are the responsibilities of a consumer?


Answer
3.

What kind of cases can be filed in a state commission?


Answer
4.

Explain the rights and responsibilities of a consumer.


Answer
5.

What are various ways in which the objective of consumer protection can be achieved? Explain the role of consumer organisations and NGOs in this regard?


Answer
6.

What new measure is the ministry of consumer affairs taking to make filing a complaint easy?


Answer
7.

What roll can you as a student play to contribute to the cause of consumer protection?


Answer
8.

Who can file a complaint in a consumer court?


Answer
9.

Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986?


Answer
10.

What scenario of consumer protection do you foresee j when the measures proposed in the above news report are implemented?


Answer
11.

Explain the importance of consumer protection from the point of view of business.


Answer
12.

Explain the role of consumer organisations and NGOs in protecting and promoting consumers’ interest.


Answer
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