What are the responsibilities of a consumer?
A consumer should keep in mind the following responsibilities
while purchasing, using and consuming goods and services
(i) Be aware about various goods and services available in the market, so that an intelligent and wise choice can be made.
(ii) Buy only standardised goods as they provide quality assurance. Thus, look for ISI mark on electrical goods, FPO mark on food products and Hallmark on jewellary etc.
(iii) Learn about the risks associated with products and services.
(iv) Read labels carefully, so as to have information about prices, weight, manufacturing and expiry dates etc.
(v) Assert yourself to get a fair deal.
(vi) Be honest in your dealings. Choose only from legal goods and services.
(vii) Ask for a cash-memo on purchase of goods and services. This would serve as a proof of the purchase made.
(viii) File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased or services availed.
(ix) Form consumer societies which would play an active part in educating consumers and safeguarding their interests
(x) Respect the environment, avoid waste, littering and contributing to pollution.
What scenario of consumer protection do you foresee j when the measures proposed in the above news report are implemented?
Enumerate the various Acts passed by the Government of India which help in protecting the consumer’s interest?
What new measure is the ministry of consumer affairs taking to make filing a complaint easy?
Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986?
What are various ways in which the objective of consumer protection can be achieved? Explain the role of consumer organisations and NGOs in this regard?
Explain the role of consumer organisations and NGOs in protecting and promoting consumers’ interest.