Business Studies

Directing

Question:

Explain the principles of Directing.

Answer:

Principles of Directing
(i) Maximum Individual Contribution
This principle emphasises that directing techniques must help every employee to contribute to his maximum potential in order to achieve the organisational goals. It should help in bringing out unused or dormant potential of an employee to improve the efficiency of the organisation, e.g., suitable and appropriate incentives should be given to encourage employees to improve their performance.
(ii) Harmony of Objectives  Most of the time it happens that the organisational objectives and individual objectives move in opposite directions. The person in charge of a team of workers should guide and instruct his team in such a manner that they realise the importance of both the objectives.
(iii) Unity of Command  This principle insists that a person in the organisation should receive instructions from one superior only. If instructions are received from more than one, it creates confusion, conflict and disorder in the organisation. Adherence to this principle ensures effective direction.
(iv) Appropriateness of Direction Technique  According to this principle, appropriate motivational and leadership technique should be used while directing the people based on subordinate needs, capabilities, attitudes
etc, e.g., combination of both monetary and non-monetary incentives should be used to elicit the right response from the employees.
(v) Managerial Communication  Directing should convey clear instructions to create total understanding to subordinates. Through proper feed back the manager should ensure that subordinate understands his instructions clearly.
(vi) Use of Informal Organisation  Informal groups or organisations exist within every formal organisation and every manager should spot and make use of such organisations for effective directing.
(vii) Leadership  While directing the subordinates managers should exercise good leadership as it can influence the subordinates positively without causing dissatisfaction among them.
(viii) Follow Through  Mere giving of an order is not sufficient. Managers should follow it up by reviewing continuously whether orders are being implemented accordingly or any problems are being faced by the subordinates.

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Directing

Q 1.

How can the company ensure that higher order needs z. e., the esteem and self actualisation needs are met?

Q 2.

Give a model of formal communication system that the company can follow. Identify the barriers in this model, how can they be removed?

Q 3.

What are semantic barriers of communication?

Q 4.

In an organisation employees always feel they are under stress. They take last initiative and fear to express their problems before the manager. What do you think is wrong with the manager?

Q 5.

Distinguish between leaders and managers.

Q 6.

Explain the principles of Directing.

Q 7.

What financial and non financial incentives can the company use for employees and agents separately to motivate them. What benefits company will get from them?

Q 8.

What is informal communication?

Q 9.

Identify the qualities of leadership in this line of business that the company manager must possess to motivate employees and agents.

Q 10.

How can informal communication help to supplement formal communication model given by you in answer to question?

Q 11.

Explain the qualities of a good leader. Do the qualities alone ensure leadership success?

Q 12.

Define Motivation.

Q 13.

Explain different networks of grapevine communications.

Q 14.

How can the company ensure that higher order needs z. e., the esteem and self actualisation needs are met?

Q 15.

Explain different financial and non-financial incentives used to motivate employees of a company.

Q 16.

Explain the process of motivation.

Q 17.

Who is a supervisor?

Q 18.

Y limited is a bank functioning in India. It is planning to diversify into increase business. Lately, the Government of India has allowed the private sector to gain entry in the increase business. Previously, it was the prerogative of LIC and GIC to do insurance business. But now with liberalisation of the economy and to make the field competitive other compnies have been given licenses to start insurance business under the regualtion of Insurance Regulatory and Development Authority’.
Y limited plans to recruit high quality employees and agents and exercise effective direction to capture a substantial part of life and non-life insurance business.

Identify how the company can supervise its employees and agents effectively. What benefits will the company derive from effective supervision?

Q 19.

What are the common barriers to effective communication suggest measures to overcome them?

Q 20.

What are the elements of directing?

Q 21.

Workers of a factory often come to the production manager with the grievances. The production manager finds himself overburdened with so many tasks advise a way to relieve the production managers.

Q 22.

The workers always try to show their inability when any new work is given to them. They are always unwilling to take up any kind of work. Due to sudden rise in demand a firm wants to meet excess orders. The supervisor is finding it difficult to cope up with the situation. Suggest ways for the supervisor to handle the problem.

Q 23.

In an organisation all the employees take things easy and are free to approach anyone for minor queries and problems. This has resulted in everyone taking to each other and thus resulting in inefficiency in the office. It has also resulted in loss of secrecy and confidential information being leaked out. What system do you think the manager should adopt to improve communication?

Q 24.

Discuss Maslow’s need Hierarchy theory of motivation.