Business Studies

Consumer Protection

Question:

Enumerate the various Acts passed by the Government of India which help in protecting the consumer’s interest?

Answer:

The Indian legal framework consists of a number of regulations which provide protection to consumers. Some of these regulations are as under
(i) The Consumer Protection Act, 1986
The Act provides safeguards to consumers against defective goods, deficient services, unfair trade practices etc.
(ii) The Contract Act, 1982
The Act lays down the conditions in which the promises made by parties to a contract will be binding on each other.
(iii) The Sale of Goods Act, 1930
The Act provides some safeguards and reliefs to the buyers of the goods in case, the goods purchased do not comply with express or implied conditions or warranties.
(iv) The Essential Commodities Act, 1955
The Act aims at controlling, I (reduction, supply, distribution and price of essential commodities.
(v) The Agricultural Produce Act, 1937
The Act prescribes grade ctandards for agricultural commodities and livestock products.
(vi) The Prevention of Food Adulteration Act, 1954
The Act aims to check adulteration of foods articles and ensure their purity, so as to maiulain public health.
(vii)The Standards of Weights and Measures Act, 1976
It provides protection to consumers against the malpractice of under-weight or under-measure.
(viii) The Trade Marks Act, 1999
The Act prevents the use of fraudulent marks on products and thus provides protection to the consumers against such products.
(ix) The Competition Act, 2002
The Act provides protection to the consumers in case of practices adopted by business firms which hamper competition in the market.
(x) The Bureau of Indian Standard Act, 1986
The bureau has two major activities : formulation of quality standards for goods and their certification through the BIS certification scheme. The bureau has also set up a grievance cell, where consumers can make a complaint about quality of products carrying the ISI mark.

previuos
next

Consumer Protection

Q 1.

What scenario of consumer protection do you foresee j when the measures proposed in the above news report are implemented?

Q 2.

What roll can you as a student play to contribute to the cause of consumer protection?

Q 3.

Enumerate the various Acts passed by the Government of India which help in protecting the consumer’s interest?

Q 4.

What new measure is the ministry of consumer affairs taking to make filing a complaint easy?

Q 5.

Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986?

Q 6.

What are various ways in which the objective of consumer protection can be achieved? Explain the role of consumer organisations and NGOs in this regard?

Q 7.

Who can file a complaint in a consumer court?

Q 8.

Explain the role of consumer organisations and NGOs in protecting and promoting consumers’ interest.

Q 9.

Explain the rights and responsibilities of a consumer.

Q 10.

Explain the importance of consumer protection from the point of view of business.

Q 11.

What kind of cases can be filed in a state commission?

Q 12.

What are the responsibilities of a consumer?